• 5 month contract-Immediate start
• Leading bank organisation
• 1st Level Support-multiple opportunities

One of Australia's most highly regarded employers in the banking industry is looking for Service Desk Support Analysts.
 
Responsibilities:

• First Level Service Desk - answer inbound phone calls.
• Provide timely problem resolution for key bank applications
• Provide superior customer service
• Diagnose customers issue and follow set problem resolution  processes.

 

Successful candidates will possess:

• Strong problem solving skills.
• Experience with an incident management recording tool.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• The ability to work under pressure and multitask effectively
• Strong attention to detail.
• Experience with Mainframe operations. 
• Previous experience working for a first level Service Desk or Call Centre experience.
• Previous experience with a Financial Institution advantageous.                                                                                                                           

If you would like to apply for this opportunity, please click 'Apply Now' below and follow the prompts. For further information, please contact Alan Quigley on 8629 1235.